Bribie Island After- Hours Pilot Project: Brisbane North PHN
Status: Completed April 2021
Client: Brisbane North PHN
Background
Following an after-hours needs assessment conducted by Brisbane North PHN, it was identified that residents and visitors of Bribie Island do not have access to after-hours care. The closest available after-hour supports are located off the island and the closest Medical Deputising Service (MDS) and emergency department is based in Caboolture, approximately 20 kilometres away.
Based on consistent feedback from members of the Bribie Island community and findings in the needs assessment, the Department of Health has allocated funding to Brisbane North PHN to improve access to after-hours services on Bribie Island. As part of this project, Beacon Strategies was commissioned to run stakeholder engagements that will inform a primary care model for after-hours service delivery.
Approach
The after-hours primary care model has been co-designed through external consultations with local stakeholders such as general practitioners, service providers, and local communities.
In order to develop an optimal model for tender, our tailored project approach was guided by the following phases:
Desktop research - Understand local needs and system issues relating to the project through a variety of data and sources
Stakeholder engagement loop 1 - Explore model options and identify design considerations through an engagement process
Development of service model - Develop conceptual service model using visual design outputs, including a program logic model and client journey map
Stakeholder engagement loop 2 - Assess model components, assumptions and considerations for the establishment, implementation and evaluation of the model and seek feedback from stakeholders and local community members
Service model refinement - Refine service model based on the second loop of stakeholder engagement and present a summary of implementation, establishment and evaluation considerations to be used to develop the tender
Outcomes
Based on findings from the co-design process, a number of local factors and key design elements were presented by Beacon Strategies to comprise the after-hours service model, service design elements include:
services offered
leading organisation/s
location and operating hours
workforce
inward connection pathways and access
outward connection pathways
governance and accountability
evaluation and measures of success
sustainability
communications and engagement
Following approval of the service model from the team at Brisbane North PHN, a tender has been released by the PHN for the Bribie Island After-Hours Pilot Project operating from 1 July 2021 to 30 June 2024. You can check it out here.
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