Journey mapping can be used to design or refine your programs and services in order to provide your clients with a better experience, and to help you understand what your client is doing, thinking, and feeling during their ‘journey,’ when using your service. We explain what’s involved in client journey mapping and why you should do it.

Beacon Strategies has supported many Brisbane-based not-for-profit organisations design their strategic plan and we are now passing on to you, the knowledge and processes that we have developed along the way.

Impact will join up individuals working in the health, social and not-for-profit sectors to learn, connect and seek advice from each other. We envisage that the group will regularly bring together a collective of like-minded people who share a vision of a more impactful social purpose sector.

We’re seeing a number of organisations approach us for advice around organisational strategic planning - a good sign that many NFPs are starting to open conversations with community members, staff, external stakeholders and board members about their organisational direction in a post-COVID world.

Grant and tender writing can be challenging for people in the not-for-profit (NFP) sector who are more accustomed to project management or client facing roles. Over the last couple of years, we’ve supported many NFPs to submit high quality grant and tender applications across topic areas from mental health, alcohol and other drugs, health and wellbeing, disability, employment, and many more!

Marcus Mission is a Peer Mentor program that was founded after a young man took his own life. The Peer Mentor program, located in South-East Queensland and run by Wesley Mission Queensland, aims to reduce the risk of suicide for men.

The good news is that with a bit of space, time and well thought through process design, undertaking a customer journey mapping process isn’t unattainable for a not-for-profit organisation to deliver effectively. To help get you started, we’ve outlined a common customer journey mapping process that we have used successfully across a number of previous projects.

Moving from a position of mobilising general support for the concepts towards the uptake and implementation of social prescribing elements is the challenge. There are significant opportunities to enhance the uptake of social prescribing in local communities and health systems right across Australia, with PHNs having a particularly profound opportunity to lead the charge. 

In considering what ‘good’ looks like in the context of social prescribing, we should start with why it’s not already happening. It seems logical to focus on a person’s health and social needs and from the work we’ve done with consumers and health professionals, there is shared recognition of the importance and need for something like social prescribing.