Our blog
We believe in sharing the knowledge and learnings we capture through our work with people and organisations across the health and social services sectors.
Our blog consists of thoughtful and practical content and insight across a range of topic areas that aims to better enable people and organisations to plan, design, implement and evaluate their work.
The Benefits of investing in Co-design
Collaborating with diverse voices to create real-world solutions while being transparent and building capabilities fosters meaningful involvement and better outcomes. Discover how co-design enhances idea generation, services, and outcomes.
Strutting Down Bradshaw Boulevard: Navigating the Taxonomy of Needs with Carrie and Jonathan
Today, we're putting the spotlight on two Bradshaws - Carrie, the ever-fashionable protagonist of "Sex and the City," and Jonathan, the British scholar who introduced the Taxonomy of Needs. How do these two relate? Read on to find out…
Why you should undertake client journey mapping
Journey mapping can be used to design or refine your programs and services in order to provide your clients with a better experience, and to help you understand what your client is doing, thinking, and feeling during their ‘journey,’ when using your service. We explain what’s involved in client journey mapping and why you should do it.
Key elements and principles of co-design
What is co-design and why should we use it? As discussed in our last blog, co-design is a form of human-centric design which basically means collaborating with people. Now, let's talk about the 4 key elements of co-design and guiding principles.
So, what is ‘good’ co-design?
Co-design is quite topical in the health and social services sectors and there can be some confusion about what co-design is, and probably more so what it isn’t and what is involved in a true co-design process. Actually breaking down the word ‘co-design’ can help to develop a clear understanding of what it is.
What is Customer Journey Mapping and how can it be used by not-for-profit organisations?
The good news is that with a bit of space, time and well thought through process design, undertaking a customer journey mapping process isn’t unattainable for a not-for-profit organisation to deliver effectively. To help get you started, we’ve outlined a common customer journey mapping process that we have used successfully across a number of previous projects.
How can local health systems improve the uptake of social prescribing? A South Eastern NSW case study (3/3)
Moving from a position of mobilising general support for the concepts towards the uptake and implementation of social prescribing elements is the challenge. There are significant opportunities to enhance the uptake of social prescribing in local communities and health systems right across Australia, with PHNs having a particularly profound opportunity to lead the charge.
What does good social prescribing look like? A South Eastern NSW case study (2/3)
In considering what ‘good’ looks like in the context of social prescribing, we should start with why it’s not already happening. It seems logical to focus on a person’s health and social needs and from the work we’ve done with consumers and health professionals, there is shared recognition of the importance and need for something like social prescribing.